Returns

Returns must be made by mail order:

1. Prepare a written statement of withdrawal from the sales contract. You can use the template you received with your electronic invoice or download a sample form here.
2. Send the products together with the proof of purchase (e. g. fiscal receipt or invoice) to the address given below. If you have not previously sent a statement of withdrawal from the sales contract, attach it to the returned products. You will bear the direct costs of withdrawal (cost of returning the goods). In case you are returning goods from several separate orders, please enclose the return form for each order from which you are returning.
3. We will refund the payment using the same payment methods used in the original transaction. If you wish to receive a refund to your bank account, please indicate the account number to which we will make the transfer.
4. We will return the payment immediately, no later than within 14 days of receiving the returned products.

IMPORTANT!
Returned product must not be worn/used. Otherwise, the return will not be accepted.

REMEMBER!
OFF&OFF.com gives its customers extra time to cancel the contract and return the goods!

If you are a consumer then, in accordance with the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827), you may withdraw from the contract without giving any reason within 14 days of taking possession of the goods. Remember that you are liable for any diminution in the value of the goods resulting from their use beyond that which is necessary to establish the nature, characteristics and functioning of the products.

Additionally, at OFF&OFF.com we give all customers the possibility to withdraw from the contract within 14 days from the day they take possession of the products. Remember to return the goods in an unaltered condition, unless the change was necessary within the limits of ordinary management, which means that in order to check the character, features and functionality of the goods you should handle and check them only to the extent possible, but not use them. Possibility of withdrawal from the contract.

Remember! The costs of sending back the exchanged goods are covered by the customer.

Address for sending back the products purchased at OFF&OFF.com
One Stop Shop Solutions Sp. z o.o. Sp. K.
ul. Gromadzka 5
05-806 Sokołów

Please add the annotation "OFFandOFF - return".

The shipment must be accompanied by the completed return form, which you received by e-mail with the invoice. You can also download the return form here.

Complaint

ADDRESS FOR COMPLAINTS

One Stop Shop Solutions Sp. z o.o. Sp. K.
ul. Gromadzka 5
05-806 Sokołów

Additional information

If you wish to make a complaint about a product, please contact us via e-mail  

[email protected]

In short: 

1. You have the opportunity to complain about faulty products. However, you cannot complain about goods on the basis of a specific defect if it was disclosed in the transaction description.
2. Our products are not covered under warranty due to aftermarket/outlet origins. Consequently, they have no guarantee obligation. Remember that you still have the right to return or claim the products.
3. A properly made complaint should include at least: your name and surname, address, order number and the date of conclusion of the agreement on which the complaint is based. The subject of the complaint, indicating your request, If the data or information provided in the complaint needs to be supplemented, we may ask you to supplement it in the indicated scope before we consider the complaint. Complaints are dealt with within 14 days of receipt. The answer to the complaint is sent to the e-mail address you provided.

In detail:

• We care about your rights, including the right to make a complaint about products we sell. Below you will find detailed information regarding our liability for defects in the products sold by us and your rights of complaint under the statutory warranty.
• Important! Remember that if the Products have a guarantee, you can also file a complaint based on it - in this case, however, the addressee will be the guarantor indicated in the guarantee. The warranty also specifies the scope of your rights in each case. Remember that exercising your rights under the warranty does not affect our liability under the statutory warranty and that the warranty does not exclude, limit or suspend your rights under the statutory warranty for defects in products sold.
• The basis and scope of our liability for defects in the Products under warranty is determined by generally applicable provisions of law, in particular the provisions of the Civil Code, and for contracts of sale concluded until 24 December 2014 by the provisions of the Act of 27 July 2002 on specific conditions of consumer sale and amending the Civil Code (Journal of Laws of 2002, No. 141 , item 1176 as amended).
• We are obliged to deliver the Goods free from defects. We shall be liable under the warranty if a physical defect in the Goods is discovered before the lapse of two years from the date of its release to the Buyer. Important! We are liable under the warranty for physical defects that existed at the time when the danger passed to the Buyer or arose from a cause inherent in the item sold at the same time.

You can make a complaint, for example: in writing to the address: One Stop Shop Solutions Sp. z o.o. Sp. K. 05-806 Sokołów, ul. Gromadzka 5or in electronic form via e-mail to the following address: [email protected]

In the description of the complaint, state:

1. information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect
2. request for a method of bringing the product into conformity with the sales contract or a declaration on price reduction or withdrawal from the sales contract
3. your contact details - this will make it easier and faster to process your complaint. Please note that the requirements given in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without

Remember that the Buyer, who exercises the rights under warranty, is obliged to deliver the defective Goods to the address: One Stop Shop Solutions Sp. z o. o. Sp. K. 05-806 Sokołów, 5 Gromadzka Street. However, if due to the nature of the Goods or the way in which they are installed the delivery would be excessively difficult, the Buyer shall be obliged to make the Goods available to us at the place where they are located. In the case of the Buyer being a consumer, the cost of delivery of the Goods shall be borne by the Seller, in the case of the Buyer not being a consumer, the cost of delivery and other costs related to the complaint shall be borne by the Buyer. We will respond to your complaint promptly, but no later than within 14 calendar days from the date of its submission.

Provisions concerning entrepreneurs

• Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty for Goods towards the Buyer who is not a consumer is excluded.
• At the moment of issuing the Goods by the Seller to the carrier, benefits and burdens related to the Goods as well as the risk of accidental loss or damage to the Goods shall pass to the Buyer not being a consumer. The Seller in such a case shall not be liable for loss, loss or damage to the Goods arising from acceptance for transport until delivery to the Buyer and for delay in shipment.

Out-of-court ways of dealing with complaints and making claims

• Detailed information about the possibility to use out-of-court complaint and claim procedures by the Buyer being a consumer, as well as the rules of access to those procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik. gov. pl/pozasadowe_rozwiazywanie_sporow_konsumenckich. php.Detailed information about the possibility to use out-of-court complaint and claim procedures by the Buyer being a consumer, as well as the rules of access to those procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik. gov. pl/pozasadowe_rozwiazywanie_sporow_konsumenckich. php.
• There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, e-mail: kontakt. adr@uokik. gov. pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw. ), whose task is, inter alia, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes. The consumer has the following examples of out-of-court complaint and redress procedures:

1. a request for dispute resolution to a permanent arbitration court for consumers (more information at: http://www. spsk. wiih. org. pl/)
2. an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business activity of the Seller)
3. the assistance of a county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e. g. Federation of Consumers, Polish Consumer Association). Advice is given, among others, by e-mail at porady@dlakonsumentow. pl and at the consumer helpline number 801 440 220 (open on Working Days, from 8:00 am to 6:00 pm, call charge as per operator's tariff).

A platform for online dispute resolution between consumers and traders at EU level (the ODR platform) is available at http://ec. europa. eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and businesses seeking an out-of-court settlement of a dispute concerning contractual obligations arising from an online sales contract or service contract (more information on the website of the platform itself or at the website address of the Office of Competition and Consumer Protection: https://uokik. gov. pl/spory_konsumenckie_faq_platforma_odr. php.